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Cancellation Policy

  • Applied to All Tours

    All tours have a 10% non refundable service fee that will be refunded only if the tour is canceled by the vendor.


  • Non-Exclusive (Shared Tours, Grocery Shop/Delivery Services, In Home Massage)

    Cancellations made within 72 hours of the scheduled tour, activity, and/or service will not be refunded and we do not guarantee that the tour, activity, and/or service can be rescheduled within your dates of stay. 

  • Exclusive (Private Tours, Private Services, Private Events)

    Cancellations made within 15 days of the scheduled tour, activity, and/or service will not be refunded and we do not guarantee that the tour, activity, and/or service can be rescheduled within your dates of stay. 

  • Large Group Bookings: 20+ participants

    Cancellations made within 30 days of the scheduled tour, activity, and/or service will not be refunded and we do not guarantee that the tour, activity, and/or service can be rescheduled within your dates of stay. 

  • Vendor Cancellations

    If a tour or service is canceled by the vendor/service provider, Luxe Concierge will provide a 100% refund, which includes the 10% service fee.  Luxe Concierge does not guarantee any refunds due to unfavorable weather conditions, and will only provide a refund if the vendor decides to cancel the tour.  

  • Are you located in Hawaii?

    Yes, we are fortunate to have teams on all islands who have a lot of knowledge about Hawaii. They can answer any questions you may have and provide great island recommendations.

  • Wildlife Cancellations

    Since nature is unpredictable,  Luxe Concierge does not guarantee wildlife viewing.  Depending on the vendor, if wildlife isn’t present during a specified wildlife tour (whale/dolphin tour), the client may be given the opportunity to reschedule at a later date. 

Terms and Conditions


Welcome to the Luxe Concierge LLC website. By using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Luxe Concierge LLC's relationship with you in relation to this website.


The term "Luxe Concierge LLC" or "us" or "we" refers to the owner of the website whose registered office is 169 West 2710 South Circle , Ste 202A. The term "you" refers to the user or viewer of our website.


  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  5. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  6. This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  7. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
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